Chatbots and Consumer Experience

In a recent study of 800 decision makers conducted by Oracle, 80% of respondents said they’ve already used chatbots or are planning to use chatbots by 2020. You’ve heard the word chatbot thrown around in the news and maybe you’ve talked to Alexa, but what you might not know is how chatbots can make a great impact for your brand and improve your business model.

If you’re not using chatbots in your strategy, you may be left behind. Learn now so you can create a sustainable business model for the future. In this panel, we’ll talk about how chatbots work and why this is such a big opportunity.


– Jess Tang, Total Brand Experience Innovation Lead, Johnson & Johnson
– Ewen Plougastel, Managing Director, Accenture Applied Intelligence, Accenture
– Eunice Yang, Growth , Saleswhale


  • Check-in & Networking 6:30 – 7:00 pm
  • Panel 7:00 – 7:45 pm
  • Q&A 7:45 – 8:15 pm
  • Networking 8:15 – 9:00 pm

About Our Partners


As a part of the robust startup ecosystem here, SGInnovate’s mission is to enable ambitious and capable individuals and teams to imagine, start, build, and scale globally-relevant technologies. We back these entrepreneurs through equity-based investments, access to talent, and support in building customer traction. Our efforts are prioritised around deep technologies that are impactful and scalable answers to global challenges, and we partner industry leaders through a series of programmes to strengthen talent capabilities in areas such as Data Analytics, Machine Learning, and Deep Learning.

Singapore Urban Polo

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Chatbots and Consumer Experience
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